Testimonials & Case Studies

In the hospital he had been totally bed-bound but even on his first day at home the carer was able to help him to transfer from bed to chair. The rehabilitation team have commented that they couldn’t believe the transformation from their initial visit to their discharge review six weeks later, when he was able to walk a short way up the road using his sticks. He had achieved and surpassed all his targets solely due to the magnificent efforts of the carers supporting, encouraging and, at times, cajoling him to do his exercises. We really feel that this would not have happened if he had been in a nursing home, as he would not have had the skilled one-to-one attention which made this possible.

From the beginning both Draycott and the carers have been confident in dealing with the complicated medicine regime and have taken the lead in contacting the GP to raise medical issues when necessary, as well as liaising daily with the district nurses. They were very good at keeping us, the family, updated on any developments.

The individual carers were very friendly and easy to get on with but also unobtrusive, making it easy to build up a great relationship with them. We never felt that they intruded in our home, yet they have always been there the moment we needed them. They’ve been flexible and eager to help with anything we've asked, drawing on their wide-ranging knowledge and experience to provide outstanding support to our father. They have always shown a caring and considerate attitude towards personal care, maintaining our father’s sense of dignity and independence at all times.

We never expected to get such amazing support from a care provider, the phone was always answered very quickly, emails were always responded to. Agnella always knew exactly who we were and all the details of our father’s case without having to take time to look things up, and appeared to take everything in her stride which helped us to deal with some very challenging and distressing situations with our father’s condition.

We cannot thank you enough for helping us through this very difficult time.”

They were unsure of how to provide the specialised care their loved one needed but they were desperate in their desire to get their loved one home and out of hospital for their final weeks. Within 24 hours, we orchestrated a full micro-environment, sourcing the right equipment rapidly within the client’s London home, ensuring a comfortable and nurturing space for their final days.

We assembled a full team of compassionate professionals to provide 24/7 end-of-life care.

Their expertise and genuine concern for the client’s well-being became a source of comfort for the family, knowing their loved one was in the most capable hands.

We worked closely with the hospital they were in to ensure a seamless hand over and over the next few weeks the client’s condition improved slightly, meaning the client’s heartfelt wish of returning to their native country, surrounded by the love and warmth of their family was fulfilled and they died in the place they wished to return to.

As his condition progressed, his Draycott carer, who was carefully selected based on shared interests, began accompanying him to his beloved local library and book clubs, ensuring he could continue his lifelong passion for reading.

With time, his care plan evolved to include assistance with dressing, meals and medication management.

Eventually transitioning to 24-hour care, James remained in his own home whilst still enjoying community events with his carer's support. This personalised approach allowed him to maintain his independence and stay connected to what mattered most in his life.