Current Vacancies

About you and the Role

This is a great opportunity for an experienced office administrator to join our team. This role will cover the day-to-day administrative support for our office-based operations division, which includes Care coordination team, Nurse Liaisons, HR, Training and sales enquiries. 

You will play a critical role in ensuring things run efficiently, and our team feel supported which is especially important for a field-based team. Therefore, you would also need have strong computer literacy, with the ability to manage a wide range of administrative duties efficiently, with the ability also multi-task and work at pace.

Equally your ability to build good relations, collaborating with all levels of the business with a positive, can-do attitude is seen as critical to this role and your success.  

Please note that this is an office based role, working generally 5 days within the office, with the occasional day working from home.

 Responsibilities

 Office Management Activities

• Manage mailbox and post and parcel deliveries, IT equipment, and inventories

• Call answering

 General

• Be a point of contact for colleague queries – managing where possible or re-directing to the appropriate team member

• Undertake duties as required on an ad hoc basis to support the delivery of effective administration and supporting the organisation

 HR and Recruitment

• Assist with posting job adverts from a template that attract appropriate candidates

• Support with screening carers & nurses

• Onboarding and offboarding of field staff ensuring documentation and IT systems are complete, accurate and compliant.

• Support with right to work checks / Visas verification and DBS Background Checks

• Assist with getting new starters ready for induction and collaborating with the department/liaising with training and care team for onboarding schedule, as well as overseeing induction invites

• Ensure all field staff have appropriate access to all relevant IT platforms based on position

• Maintain individual personnel files (on People Planner and e-files), making sure that all documents are accurately stored in line with company and statutory requirements

• Be a point of contact for social engagement within the team, supporting Draycott event organisation

• Providing weekly payroll-related information such, holiday management and accruals, sickness records

• Administration of field-based holiday management in collaboration with the coordinator team

• Issue field-based staff Birthday cards

 Training activities:

• E-learning allocation

• Support scheduling and recording training attendance

• Training certificate distribution monitoring

 Operations

• Support team with key administrative tasks

• ECM to track late visits and prevent missed visits

• Support availability management

• Proactively engage with bank network of carers and nurses

• Monitor utilisation in line with care coordinator team to ensure active carers on the system are regularly communicated with and have a relationship with Draycott, or are offboarded.

• Support compliance monitoring & escalating to RM

• Assist with audits

• Support with paper-based client needs (rota, charts)

• Enquiries holiday cover support

• Carers Profile support

 Experience and attributes

• Proven experience within a similar administrative role

• Experience within a Healthcare, domiciliary care or social care setting experience, working within a heavily regulated and compliance based environment would be ideal, but not essential

• Experience working with remote field-based teams would be helpful

• Ability to collaborate confidently with all levels of the business is essential

• Highly organised and detail oriented

• Computer literate

• Well organised, with the ability multi-task and work at pace

• Excellent communication and interpersonal skills

• Proactive approach to tasks

• Use their own initiative

• Empathetic and supportive team player

• System savvy

• Reliable and trustworthy with sensitive information

• Adaptable and solution focused