This website ("our site") is operated by Westward Consultants Ltd trading as Draycott Nursing & Care ("We", "our", "us"). We are committed to protecting and respecting your privacy.
This Notice sets out what personal information we collect when you visit our site or request information from us by other means, how we may use and manage it and the rights you have in relation to your personal information. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
Westward Consultants Ltd trading as Draycott Nursing & Care is the data controller. We are registered in England and Wales under company number 03762970. Our registered office is at 18 Culford Gardens, London, United Kingdom, SW3 2ST
We collect personal information from our customers, prospective customers, users of our site and other individuals who contact us or subscribe to our newsletters and other communications.
If you choose to provide personal information to us about someone else (such as one of your relatives) you must ensure that you are entitled to provide that information to us and that, without our taking any further steps, we may collect, use, disclose and otherwise process that information as described in this Notice. In particular, you must ensure the individual concerned is aware of the various matters detailed in this Notice, as those matters relate to that individual, including our identity, how to contact us, our purposes of collection, our information disclosure practices, the individual's rights and the consequences if the information is not provided (such as our inability to provide services).
We collect personal information when you:
Employees and volunteers
We may also collect and process and personal information you chose to disclose as part of a general enquiry, as well as any personal information you chose to submit in a 'free text' box (such as on our site's 'contact' page). Please do not provide any information you do not wish us to have as part of this process, and, unless absolutely necessary, please do not provide any sensitive personal information such as medical information, religious or philosophical beliefs or similar. We will never ask for your bank account details or other financial information for the purposes outlined in this section, so please do not provide us with these details.
When you use our site, we may collect certain technical information that is sent by your browser to our website (stored as log files). This includes information, such as your IP address, browser type, operating system, language, time zone setting, access times and any referring website addresses.
We may also collect information about your visit to our site, including:
We take steps to ensure that any personal information collected is anonymised/aggregated wherever possible, so that the information cannot be used to identify you.
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, social networking sites, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them. You can control what information is shared with us from, for example, social media websites using the controls provided on those websites. We may also collect information about you from credit reference agencies where we have informed you this will take place.
Depending on how you use our site, your interactions with us, and the permissions you give us, the purposes for which we use your personal information include:
In order to comply with applicable data privacy laws, we are required to set out the legal basis for the processing of your personal information. For the purposes for which we process personal information, set out above, the legal basis will typically be one of the following:
Within the Auriens group We may share your personal information with any member of our group, which means our subsidiaries and our ultimate holding company and its subsidiaries. Where we share personal information, we do so on a "need to know" basis. For example, to address an enquiry you have placed with us it may be necessary to pass your personal information to our accounts team.
With third parties We may share your information with selected third parties including:
Finally, we may share non-personal information with other third parties that are not described above. When we do so we may aggregate or de-identify the information so that a third party would not be likely to link data to you, your computer, or your device. Aggregation means that we combine the non-personal information of numerous people together so that the data does not relate to any individual. "De-identify" means that we attempt to remove or change certain identifiers that may be used to link data to a particular person.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA working for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. If we transfer personal information to a third party outside of the UK or EEA, we will, as required by applicable law, ensure that your data protection rights are protected by appropriate safeguards, such as the EU-US Privacy Shield or the European Commission's Standard Contractual Clauses for the transfer of personal data to controllers or processors established in third countries. Please contact us if you would like more information about these safeguards.
Your personal information is kept for as long as it is necessary for the purposes for which it was collected. Therefore, after this period data is destroyed, erased or anonymised. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Depending on your preferences, we may send you marketing communications where we think that these are relevant and interesting. We send emails to your provided email address, such as our magazine or our brochures. Some of these emails may be tailored to you, based on your interests and any other information we may hold.
We also send you information through the post, such as our magazine and our brochures, and if you have provided your phone number we may contact you by telephone for the purposes for which you have provided this (e.g. to keep you updated on our developments). (We screen telephone numbers against the Telephone Preference Service before making any calls).
If you no longer wish to receive marketing communications from us (or would like to start receiving marketing communications), you can change your preferences ('opt-out') at any time by writing to us or emailing us using the details below in the 'Contact' section below. You can also click the unsubscribe button which is present in any of the non-service emails we send you, or you can tell us over the phone not to call you anymore. We may continue to send you service emails if you opt out of marketing, such as information about our service and information about your legal rights/conditions of use of the service.
You may also see ads for our site on third party sites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.
Applicable data privacy laws may give rights to individuals in respect of personal information that organisations hold about them, for example to:
You can exercise your rights at any time by contacting us via our online form by clicking here. Alternatively, you can get in touch with us via the means listed in the 'Contact' section below.
Please note that our site may contain links to other websites. These third party sites are not subject to this Notice, and we recommend that you check the privacy and security policies of each website that you visit. We are only responsible for the privacy and security of the personal information that we process as a data controller and have no responsibility for the actions of other data controllers in relation to your data.
Draycott Nursing & Care Sundial House 114 Kensington High Street London W8 4NP
you can email us at: firstname.lastname@example.org,
or you can call us on 020 7351 7171
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