Frequently Asked Questions
Although no two medical situations or clients are the same, we have listed below some of the most common enquiries:
Will I always see the same Draycott nurse or carer?
Generally yes, although occasionally this may not be possible. As far as feasible we aim for continuity for our clients. However our staff take holidays and need days off. Also if care is needed for 24 hour shifts it will involve 2 carers and one to relieve them for their time off. We always let you know in advance when this is going to happen, and for the sake of security we make sure you know the name of the replacement. Where appropriate, we make sure that the replacement is briefed by your usual member of staff.
I'm worried about security.
We select our staff carefully. We carry out a Enhanced Disclosure & Barring Service check and we take up all references. Often staff who join us are recommended by our existing nurses or carers. Not only can you be sure of your own safety and that of your home, but you can rely on the fact that our staff will keep confidential anything they may learn whilst they are in your home.
How do you cope with a medical emergency?
Our staff are all fully trained to manage in the event of a medical emergency and can often manage the crisis by themselves or, as necessary, by calling in outside specialists.
What about looking after the elderly with dementia?
If the individual is suitable for home care, as decided by the doctor supervising the case, then we can provide nursing and care. All our staff are trained and supported to provide care for people who live with dementia. We offer not only entry level instruction as a foundation for all employees, but our care providers also attend several additional training days to ensure that the care we provide is always best practice. Our support always reflects the latest advancements in dementia care.
Can you provide respite for family carers?
We can. It can be wearying to look after a member of the family with a medical problem and we are very happy to provide regular weekly respite days or holiday relief for longer periods. We know how important it is for family carers to have some time for themselves and we are happy to help.
How much does a Draycott nurse or carer cost?
It's not possible to quote a specific figure, because the extent of care and the skills required vary from case to case. All we can do is reassure you that Draycott Nursing & Care charges are comparable with other London care agencies. If you have private health insurance it is worth checking with your provider as your policy may include homecare. If you use Draycott Nursing & Care, our Nurse Liaison Officer will visit you so that we can assess your requirements, and give you a quotation for the services you need.
What sort of medical cases do you care for?
Almost any case where the doctor has decided that home medical care is suitable. Visit our Care at Home page where we provide a short list of typical cases but there are many more. If you need to know precisely how we can help, contact us. We encourage our clients to be as independent as possible for their own well-being.
How does your presence affect the relationship with doctors?
If our client is under the care or supervision of a doctor – whether a GP, hospital doctor or other specialist – our staff work to the physician's medical instructions and can provide professional feedback as required. As a simple example, it might be that a doctor has decided that your blood pressure should be checked daily. We do this and report results back as required.
Can you help support independent living for the elderly?
Certainly. As well as (or indeed, instead of) nursing we can provide care staff to manage tasks like shopping, bathing, cooking, light domestic duties, etc. If you need to know precisely how we can help, just contact us.
Can you help with temporary or short term needs?
Absolutely. Many of our customers have short-term needs following an accident or operation. Whether a single visit is needed or longer-term care, Draycott Nursing & Care can help.