When my mother underwent surgery recently we knew that she would need care during her convalescence. As a normally very independent person, mum was particularly nervous about sharing her home with a stranger.
The initial consultation with Debra was very thorough and very reassuring and Inna, the carer who ultimately looked after mum, was fantastic. It seemed that nothing was too much trouble, and she really was an angel with mum, who was not only grateful for the support, but also thoroughly enjoyed Inna's company and the long chats they had. In fact they became firm friends and have kept in touch since mum's recovery. In addition, as my siblings and I all live far away from mum, it was a great relief to know she was being looked after so wonderfully and was safe and happy.
Unfortunately mum will be having more surgery this year and we will not hesitate to arrange further care from Draycott at that time. I cannot recommend your care services highly enough - thankyou again.
You are undoubtedly the best agency with the best nurses and carers I have ever encountered. Both my husband and I would like to send our gratitude and appreciation.
I have told everyone I know how marvellous you are and if I ever need help again I will come straight back to you.
Client, August 2017
I have worked with other agencies before Draycott and this has allowed me to see how different they are. At Draycott I feel like I am more than just a number within an organisation. Whenever I go into the office, I can recognise and greet each staff member by name and they all know who I am. I appreciate the fact that we are expected to keep our training updated because it makes us feel confident and competent with our clients.
Carer - June 2017
I just wanted to send a quick note to thank you very much for arranging for my carer to take care of me recently.
I was ready to be discharged earlier than expected and my carer responded very quickly so that I didn't have to wait around at the hospital. She was great company and looked after me very well.
Also, please pass on my thanks to everyone else at Draycott. The whole process from my first call to paying the invoice was very professional and easy for me to navigate which gave me a lot of confidence in the company.
Client - December 2016
I cannot believe how lucky we have been in finding Draycott. Without your admin, staff and the carers I do not know how I would have managed over the past few years. Just keep doing what you are doing.
The annual care meeting with a care supervisor is invaluable as we all then understand the aims and can implement any changes officially.
I wanted to mention that the carers were fantastic and that my Care Co-Ordinator was brilliant in her organisation. Client - March 2017
Your service is first-class. I'm especially impressed with the thoroughness of assessments and reporting. Wish that others were as good.
All Draycott personnel have been extremely good at listening to my needs and concerns and those of my mother.
I have been through numerous recruitment processes and I feel at Draycott Nursing the standard is exceptional.
Nurse - May 2017
Thank you very much for all your help in the past. We would have been lost without Draycott.
Client - August 2017
This was the best induction I have ever had in the Care set up. It was very relevant and detailed.
The two carers we have had have both been fantastic in their knowledge and approach. They have been like members of the family.
Thank you so much for your support during this sad time. I'm really touched by your caring and kindness. To all the team, thank you and it's individuals like yourselves that make Draycott the best.
Client - March 2017
The company has always been supportive of personal goals and improvements. We are asked about our goals during appraisals and supported to achieve these.
We don’t have to worry whilst working with Draycott Nursing & Care, if there is ever a problem something to is done to solve this, which initiates my trust in the company.
The support from office staff is impressive, in the previous company I worked for I felt unsupported as a lone worker.
The greatest service your nurses/carers can do is to help take out the indignity and pain of old age – this they do remarkably well.
The time has come for me to spend a little more time in Australia than London. I have enjoyed working for Draycott Nursing enormously. My experience has grown and it has been a pleasure to work for an employer that values and nurtures its staff. For this reason and for the excellent services it provides, Draycott Nursing has earned an enviable reputation in London. I feel proud to have been a member of the Draycott Nursing family.
We could not sing our carer's praises enough. Our carer is calm, kind and is very knowledgeable. We feel in very safe hands. Client - March 2017
I would like to take this opportunity to thank you personally and to all the Carers you have provided over the period for an efficient and professional service, yesterday was made that much easier by the cheerful and uncomplaining help that your carer gave us.
We think the service is outstanding. So there is not an improvement we have thought was required.