Draycott Nursing & Care - Testimonials

From our Regulators:

The Care Quality Commission

2011

'People who use the service, relatives and staff made many positive comments about the service...'

'People felt respected and involved in decisions about the care provided and said staff at the agency were very approachable, listened to their views, acted on them and treat them with respect.'

'Information received showed us how the agency promotes respect for people,...involves people who use the service in decision-making and provides them with choices.'

'There is a thorough matching process of staff with people who use the service before it begins. This is continually reviewed to make sure that the best service possible is given.'

The Commission for Social Care Inspection

2008

'Draycott Nursing provides good continuity to all clients, and is flexible to meet client's needs and wishes.'

'Clients felt that carers were well trained, respectful, hardworking and actually cared about their client's personal preferences and needs.'

'Draycott Nursing has an excellent training and development program.'

'There is a high standard of qualified, experienced staff working not only in the office but also in the community.'

From our Clients:

2011

'The greatest service your nurses/carers can do is to help take out the indignity and pain of old age – this they do remarkably well.'

'I cannot believe how lucky we have been in finding Draycott. Without your admin, staff and the carers I do not know how I would have managed over the past few years. Just keep doing what you are doing.'

'All Draycott personnel have been extremely good at listening to my needs and concerns and those of my mother.'

'We think the service is outstanding. So there is not an improvement we have thought was required.'

'The two carers we have had have both been fantastic in their knowledge and approach. They have been like members of the family.'

'Yours service is first-class. I'm especially impressed with the thoroughness of assessments and reporting. Would that others were as good.'

'The annual care meeting with a care supervisor is invaluable as we all then understand the aims and can implement any changes officially.'

From our Nurses and Carers:

2011

'I have enjoyed working for Draycott enormously...it has been a pleasure to work for an employer that values and nurtures its staff. For this reason, and for the excellent services it provides, Draycott Nursing has earned an enviable reputation in London. I feel proud to have been a member of the Draycott family.'

"This was the best induction I have ever had in the Care set up. It was very relevant and detailed.'

'You have office staff (who are) always polite and courteous, but also very fast and thorough in answering questions.'