Frequently Asked Questions about Nursing and Care at Home
No two medical situations are the same. Naturally we are used to the phone ringing and questions being asked. Here are some generic questions and answers. If you have any queries, please contact us for further answers.
Will I always see the same Draycott nurse or carer?
Generally yes, although occasionally this may not be possible. As far as possible we adhere to our one client - one nurse or carer philosophy. However our staff do take holidays and occasionally need a day off, so once in a while you will see another member of the team. However, we always let you know in advance when this is going to happen, and for the sake of security we make sure you know the name of the replacement. Where appropriate, we make sure that the replacement is briefed by your usual member of staff and has access to your notes.
I'm worried about security.
We select our staff carefully. We carry out a Criminal Records Bureau check and we take up all references. Often staff who join us are recommended by our existing nurses or carers. Not only can you be sure of your own safety and that of your home, but you can rely on the fact that our staff will keep confidential anything they may learn whilst they are in your home.
How much does a Draycott nurse or carer cost?
It's not possible to quote a specific figure, because the extent of care and the skills required vary from case to case. All we can do is reassure you that Draycott Nursing & Care charges are comparable with other London agencies. If you have private health insurance it is worth checking with your provider as your policy may include homecare. If you use Draycott Nursing & Care, our Nurse Liaison Officer will visit you so that we can assess your requirements, and give you a quotation for the services you need.
What sort of medical cases do you care for?
Almost any case where the physician-in-charge has decided that home medical care is suitable. On our ‘About You’ page we give a short list of typical cases but there are many more. If you need to know precisely how we can help, contact us.
Can you help support independent living for the elderly?
Certainly. As well as (or indeed, instead of) nursing we can provide care staff to manage tasks like shopping, bathing, cooking, light domestic duties, etc. If you need to know precisely how we can help, just contact us.
How does your presence affect the relationship with doctors?
If our client is under the care or supervision of a doctor – whether a GP, hospital doctor or other specialist – our staff work to the physician's medical instructions and can provide professional feedback as required. As a simple example, it might be that a doctor has decided that blood pressure should be checked daily. We do this and report results back as required.
Can you help with temporary problems?
Indeed. Many of our customers have short-term needs, following an accident or operation. Whether a single visit is needed or longer-term care, you can count on Draycott Nursing & Care.
What about looking after elderly mentally infirm cases?
If the problem is suitable for home care, as decided by the doctor supervising the case, then we can provide specialist nursing and care. As always in cases like these, you can rely on our absolute discretion.
Can you provide respite for family carers?
We can. It can be wearying to look after a member of the family with a medical problem and we are very happy to provide regular respite – say one or two days a week – or holiday relief for longer periods. We know how important it is for family carers to have some time for themselves and we are happy to help.
How do you cope with a medical emergency?
Our staff are fully trained to manage in the event of a medical emergency and can often manage the crisis by themselves, or as necessary by calling in outside specialists.
We hope that this has answered some of your questions, but please just contact us if you need any more information.